Shipping policy
Shipping Policy
Website policy | Last updated August 3, 2026
1. Where we ship
Held Ground currently ships only to valid delivery addresses within the United States. We do not currently offer international shipping.
2. Processing, production, and delivery estimate
Our products are made to order and fulfilled by third-party production and shipping partners. Most orders are expected to be delivered within 10 business days after purchase. This estimate includes both production time and carrier transit time.
Products within the same order may be produced and shipped by different fulfillment partners or facilities. As a result, an order containing multiple products—such as a T-shirt and a hoodie—may be divided into separate packages. These packages may ship and arrive on different days.
Business days do not include Saturdays, Sundays, or U.S. federal holidays. The 10-business-day timeframe is an estimate, not a guarantee. Severe weather, carrier disruptions, peak-volume periods, address issues, product availability, production delays, or events outside our reasonable control may cause delays.
3. Shipping charges and taxes
Available shipping charges, if any, are displayed at checkout before payment. Orders containing products fulfilled by different production partners may incur separate shipping costs. The total shipping charge will be shown at checkout before the customer completes payment.
Applicable taxes are calculated at checkout based on the order and delivery location.
4. Tracking and separate packages
When tracking is available, it will be sent to the email address provided at checkout. Tracking information may take time to update after a shipping label is created.
An order may arrive in more than one package. Each package may have its own tracking number, shipping date, carrier, and estimated delivery date. Receiving only part of an order does not necessarily mean that the remaining items are missing. Customers should review all tracking information associated with their order.
5. Delays
If we learn that we cannot ship within a promised shipping timeframe or within the period required by applicable law, we will notify you and, when required, give you the choice to consent to the delay or cancel the unshipped order for a prompt refund.
If we cannot fulfill an order or an individual item, we may cancel the affected order or item and issue a refund to the original payment method.
6. Address accuracy and undeliverable packages
Customers are responsible for providing a complete and accurate shipping address. Contact Support@heldgroundclothing.com immediately if you notice an error. We cannot guarantee that an address can be changed after production or fulfillment begins.
If a package is undeliverable or returned because the customer provided an incomplete or incorrect address, additional production or reshipping charges may apply. We will review the circumstances before determining the available resolution.
7. Lost, damaged, or missing deliveries
If tracking stalls, a package appears lost, an item arrives damaged, or an order is marked delivered but cannot be located, contact Support@heldgroundclothing.com promptly with your order number.
We may ask you to confirm the delivery address, review all tracking numbers associated with the order, check with household members or neighbors, or work with the carrier while we investigate.
Damage, defect, and incorrect-item claims must be submitted within 30 calendar days after delivery and are governed by our Return and Refund Policy.
8. Contact
Shipping questions should be sent to Support@heldgroundclothing.com.