Privacy policy

Privacy Policy

Website policy  |  Last updated July 18, 2026

1. Scope

This Privacy Policy explains how Held Ground collects, uses, discloses, and protects personal information when you visit heldgroundclothing.com, place an order, contact us, or otherwise interact with our services. Shopify provides the ecommerce platform used to operate the store.

2. Personal information we collect

Depending on how you interact with us, we may collect:

Contact and account information, such as your name, billing address, shipping address, email address, telephone number, and account credentials;

Order and transaction information, such as products viewed or purchased, order history, returns, refunds, and customer-support records;

Payment-related information. Payment card details are generally processed by Shopify and payment providers rather than stored directly by Held Ground;

Device and usage information, such as IP address, browser type, device identifiers, cookie data, pages viewed, referring pages, and interaction data;

Marketing preferences and information about how you engage with messages we send; and

Any other information you choose to provide in a message, review, survey, or support request.

3. How we collect information

We collect personal information directly from you, automatically through cookies and similar technologies, and from service providers and business partners such as Shopify, payment processors, analytics providers, fulfillment partners, and shipping carriers.

4. How we use personal information

We may use personal information to:

Provide the website and process, fulfill, deliver, support, replace, or refund orders;

Verify payments, maintain transaction records, and prevent fraud, abuse, security incidents, or illegal activity;

Communicate about orders, requests, policy updates, and customer service;

Operate, troubleshoot, analyze, and improve the website, products, and customer experience;

Send marketing communications where permitted and manage marketing preferences;

Personalize content or advertising where permitted by law and consistent with your privacy choices;

Comply with legal obligations, enforce agreements, and protect the rights, safety, and property of Held Ground, customers, and others; and

Carry out another purpose disclosed to you at the time of collection or with your consent.

5. How we disclose personal information

We may disclose personal information as reasonably necessary to:

Shopify, which hosts and supports the store;

Payment processors and fraud-prevention providers;

Production, fulfillment, shipping, and logistics partners, including providers that manufacture and ship products for us;

Website, analytics, customer-support, email, advertising, and other technology providers that perform services for us;

Professional advisers such as accountants, insurers, and legal counsel;

Government authorities, law enforcement, courts, or other parties when required by law or reasonably necessary to protect rights, safety, or security; and

A buyer, investor, successor, or other relevant party in connection with a proposed or completed merger, financing, reorganization, sale, or transfer of all or part of the business.

We do not sell personal information for money. Depending on the technologies enabled on the store and the law that applies to you, certain analytics or advertising activities may be considered a “sale,” “sharing,” or use for targeted advertising. Where required, you may exercise applicable opt-out rights through the store’s “Your Privacy Choices” link or by contacting us.

6. Cookies and similar technologies

Held Ground, Shopify, and authorized service providers may use cookies, pixels, local storage, and similar technologies to operate checkout and other essential features, remember preferences, measure site performance, prevent fraud, understand usage, and support advertising where enabled.

You can adjust browser controls and, where displayed, use the store’s cookie banner or “Your Privacy Choices” link. Blocking some technologies may affect website functionality.

7. Marketing communications

You may unsubscribe from marketing email by using the unsubscribe link in the message. Even after opting out of marketing, we may still send non-promotional messages about orders, transactions, accounts, or customer-service requests.

8. Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain business and tax records, resolve disputes, prevent fraud, enforce agreements, and comply with legal obligations. Retention periods vary by the type of information and the reason it was collected.

9. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your privacy rights

Depending on where you live and subject to applicable exceptions, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information; to opt out of certain sales, sharing, targeted advertising, or profiling; to limit certain uses of sensitive personal information; and to appeal a denial of a request.

To submit a request, contact Support@heldgroundclothing.com and describe the right you wish to exercise. We may need to verify your identity and authority before acting. An authorized agent may submit a request where permitted by law. We will not unlawfully discriminate against you for exercising a privacy right.

11. Global Privacy Control and Do Not Track

Where required by applicable law and supported by our systems, we process recognized browser-based opt-out preference signals, such as Global Privacy Control. Because there is no uniform industry standard for other “Do Not Track” signals, the website may not respond to every such signal.

12. Children’s privacy

The services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can review and delete it as appropriate.

13. Third-party websites and services

The website may link to services that we do not control. Their privacy practices are governed by their own policies, and we are not responsible for those practices.

14. Changes to this policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The revised version will be posted here with an updated “Last updated” date. Material changes may be communicated by additional means when required by law.

15. Contact

Questions, concerns, and privacy requests should be sent to Support@heldgroundclothing.com. If postal delivery is legally required, contact us first and we will provide the current designated mailing address for legal correspondence.