Refund policy
Return and Refund Policy
Website policy | Last updated July 18, 2026
1. Our return standard
Held Ground products are produced specifically after an order is placed. Because of that production model, all sales are final except for damaged, defective, misprinted, materially nonconforming, or incorrect items, and except where applicable law requires otherwise.
We do not accept returns, exchanges, or refunds for buyer’s remorse, change of mind, an incorrect size or color selected by the customer, fit preference, or normal variations that are not defects. Please review product descriptions and size information before ordering.
2. Damaged, defective, or incorrect items
If an item arrives damaged, defective, misprinted, materially different from what was ordered, or is the wrong item, contact us within 30 calendar days after delivery at Support@heldgroundclothing.com.
Include all of the following so we can review the claim promptly:
Your order number;
A clear description of the problem;
Clear photographs showing the entire item and the specific issue; and
For multiple affected items, one photograph or video showing all affected items together, if reasonably possible.
Claims submitted after the 30-day period may be denied unless applicable law requires a longer period.
3. Approved remedies
After reviewing an eligible claim, we may offer a replacement, a refund to the original payment method, or another remedy required by law. We will not charge the customer to ship back a verified damaged, defective, or incorrect item.
Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for Held Ground to process the refund. Your bank or payment provider may require additional time to post it.
4. Return authorization and shipping address
Do not mail an item back unless Held Ground first authorizes the return in writing. In many defect cases, no physical return is required.
If a return is required, contact us before returning the item. We will provide the appropriate return shipping address and instructions for that specific claim. Do not send a return to the address printed on the original package, to a manufacturer, or to a fulfillment provider unless our written instructions specifically direct you to do so. Unauthorized returns may be refused and may not qualify for a refund.
5. Order changes and cancellations
Contact Support@heldgroundclothing.com immediately if you need to request an order change or cancellation. Changes and cancellations are not guaranteed. Once production begins, the order generally cannot be changed or canceled.
If we can cancel an order before production begins, any approved refund will be returned to the original payment method.
6. Chargebacks and unresolved concerns
Please contact Support@heldgroundclothing.com first if you believe a refund is missing or an order problem remains unresolved. Nothing in this policy limits any non-waivable rights available under applicable law.